Ken Duncan Gallery – Refund & Return Policy
Your Guarantee
Limited Edition Prints
Ken Duncan Group offers purchasers of Limited Edition Prints a 60-day return and repair agreement if there is damage to your print. We do not offer a refund or return for change of mind.
Products
Ken Duncan Group Pty Ltd will provide a replacement or full refund on products that are faulty or damaged. We will not provide a refund or replacement due to a change of mind.
Tour & Workshops
Participants’ payments are considered non-refundable except in the case of cancellation by Ken Duncan Group Pty Ltd. However, if a participant needs to cancel their booking, provided a minimum of two weeks’ notice is provided, Ken Duncan Group will endeavour to find a person to take your place. If we are successful, at least 80% of your tour/workshop fee will be refunded. If Ken Duncan Group is unable to fill your place, a 100% cancellation fee will apply.
If the workshop or tour is cancelled by Ken Duncan Group Pty Limited, the Company will refund 100% of participants’ payments received up to the date of cancellation.
