FAQ

Ken Duncan's Premium Editions are his premium-quality, fine art Limited Edition Prints. Each print in this category is titled, numbered and signed, and there is a limit to the number of prints available.

Nature never goes out of fashion. A Ken Duncan print will turn your wall into a window on the beauty of nature. Choose a scene you like, or an image that moves you. Do not choose prints only according to your decor colours or style, because your Ken Duncan print will outlast furniture and many style changes.

The old adage "bigger is better" definitely applies to Ken Duncan artworks if you have the space. Above a two-seater lounge, a 50 inch print is adequate. Above a three-seater lounge or over a queen size bed, a 60 inch print usually works best. You will see framed dimensions on the product page when you select a size and frame.

Some prints are available in larger sizes than listed online. If you need an extra large print, call the Gallery on +61 2 4367 6701.

Usually it is a good idea to leave at least as much space around a print as you would have around a window.

As a general rule, choose a frame colour that is the same as, or similar to, your window frames. Your decor can also be a factor. Mocha frames tend to suit country-style decor, while white and black frames suit more contemporary decor. If you have a coloured feature wall, a white frame can help the image stand out.

You can select different frame options on the product page to see how the image looks with each finish. You can also use the Inspiration section for ideas.

We suggest using a picture hanging system such as Artiteq, which gives you versatility and lets you move artworks without damaging your walls. See the range of hanging tracks and accessories, or contact the Gallery for help choosing the right track lengths and accessories.

Proper lighting will enhance the vibrancy of your print and bring your room to life. The number of lights depends on the size of your print. Direct the light evenly around the artwork and any main points of interest in the image. Dimmer switches can further enhance your artwork and help change the mood of the room.

We make every effort to accurately represent the vibrant colours of Ken Duncan's images. Screen differences mean online images should be taken as a guide. The colour and sharpness of a finished Ken Duncan Limited Edition Print is far superior to what can be presented on most screens.

Your Ken Duncan artwork is printed with Epson UltraChrome pigment-based inks on Hahnemuhle Fine Art paper. There is a white border around the image area for ease of handling. The print is sprayed with Hahnemuhle UV protective sealant to improve protection against fading and protect the surface integrity of the print.

Email the Gallery at erina@kenduncan.com with the title and edition number of the print, your full name, address, phone and email, the previous owner's details and proof of purchase. We can update our records and, if requested, issue a new Certificate of Authenticity for a fee.

If you decide to part with a Limited Edition Print, we recommend you sell it privately and clearly state the print title, print number, print size and frame condition. If you own a sold-out Limited Edition Print, you can list it in Ken's Legacy Collection.

Please contact the Gallery with your old and new details so we can keep your registration information up to date. Include details of the print or prints you own so we can verify ownership and update individual print records.

These are prints produced in editions of 2000. Each print is numbered, for example 473/2000, and no more than 2000 prints of each image will be produced.

Nature never goes out of fashion. Choose a scene you like, or an image that moves you. If you are buying the print as a gift, think about what kind of scene the recipient might like.

Choose a frame colour that is the same as, or similar to, your window frames. You can select frame options online to see how each finish looks, and the Gallery team can help if you are unsure.

Usually it is a good idea to leave at least as much space around a print as you would have around a window.

Even for small prints, we suggest using a picture hanging system such as Artiteq. It lets you move artworks without damaging walls. See hanging tracks and accessories or contact the Gallery for assistance.

Proper lighting enhances the vibrancy of your print. Direct light evenly around the artwork and any main points of interest. Dimmer switches can help change the mood at different times of day.

We work to represent Ken Duncan's images accurately, but screens vary. Online images should be taken as a guide only.

Your print will be checked before despatch, packaged appropriately and sent by courier. It is fully insured from our door to yours.

2000 Edition Prints in 24 inch and 30 inch sizes are usually dispatched within 14 days. Sizes 40 inch and larger are produced to order, so allow 4 to 6 weeks. If you need a print urgently, contact the Gallery before ordering.

The price of a Ken Duncan 2000 Edition Print includes delivery anywhere in Australia. Unframed overseas print delivery is included. For framed overseas delivery, contact the Gallery for a freight quote.

Framed prints are professionally packaged and insured. In the unlikely event of transit damage, we will collect the damaged print and replace it with a perfect one at no additional cost.

We can ship prints overseas. For large prints, 40 inch and larger, we strongly recommend ordering unframed for overseas delivery because framed international freight is more expensive and more prone to damage.

Email erina@kenduncan.com with the title, edition number, your contact details, the previous owner's details and proof of purchase so we can update our records.

If you own a Limited Edition Print which has sold out, you can list it in Ken's Legacy Collection.

Please email your old and new contact information to erina@kenduncan.com, along with details of the print or prints you own, so we can verify ownership and update records.

Ken Duncan Legacy Collection prints are limited edition prints which are completely sold out. This means we have reached the maximum number of prints in that edition and cannot print any more unless a registered owner lists their edition for resale. Our website will show if a Legacy Collection print is available for purchase.

Search for your print by title on the website. Directly under the print title, if you see a line of copy indicating that your print is sold out, then you can list it with us.

No. Listing your sold-out Ken Duncan Limited Edition Print on our Legacy Collection register is free. If your print sells through our website, we deduct a 25% brokerage fee from the selling price.

That is entirely up to you. You can use the asking price of other Legacy Collection prints as a guide. Remember that you will receive 75% of your asking price after the brokerage fee.

No. The buyer purchases the registered number of your print, not the physical print you have now. Your print must be destroyed before we can confirm the sale.

Once payment is received from the buyer, we will contact you and ask you to destroy your copy and provide proof of destruction. When proof is received, we pay you the selling price less the 25% brokerage fee. Then a new print is produced for the buyer.

We ask you to remove the print from its frame, then cut or saw the print into at least 3 vertical pieces. Send us a photo of the strip showing the print name and number, and a photo of the strip showing Ken's signature and date.

Yes. Reprinting and framing costs are added to your Legacy Collection listing price when someone purchases through the website.

You will need the print code, print name, print number, print size, asking price, purchase location, approximate purchase date, your name, address, email and phone. Most details are on the print, invoice or Certificate of Authenticity.

We use the resale form to verify ownership. Once verified, you are added to the Legacy Collection register. If your asking price is the most competitive, please allow up to 30 days for the print to be listed for resale online.

You will be notified by email that your listing may expire in 30 days, but you remain on the register. To stay featured, your listing must remain the most competitive.

You receive the print sale price less a 25% brokerage fee. Printing and framing services are provided separately by the Gallery for the buyer.

You may keep the frame if you wish, but the print itself must be destroyed.

Email sales@kenduncan.com or phone +61 2 4367 6701 and we will remove your listing from the register.

Click the image you want, select your preferred size and framing option, then proceed to checkout. Someone from the Erina Heights Gallery will contact you within a few days with the approximate delivery timing.

Your products will be packed and ready for despatch within 2 business days of us receiving your order. Most products are delivered within Australia by post. Overseas orders are usually sent via FedEx. If your order is urgent, contact the Gallery before ordering.

For delivery within Australia, most orders are despatched via Australia Post. You will receive a tracking number confirming the delivery method.

Yes. We can gift wrap your purchase and send it where it needs to go. We can also include a card for the recipient. These options are offered during checkout.

Your delivery costs will be calculated at checkout once you enter your delivery address.

Your order will be professionally packaged and insured from our door to yours. In the unlikely event of transit damage, we will collect the damaged goods and replace them with new ones at no additional charge.

Yes, Click & Collect is available as a delivery option at checkout.

Click & Collect orders are prepared quickly and you will receive an email when your order is ready for collection.