Sunset, Queen Elizabeth Look Out, Norfolk Is.

How is your Artwork Produced?

Attention to detail and quality of workmanship is what makes a Ken Duncan Artwork truly special. Your Ken Duncan Print will be created using the finest archival materials and processes to ensure the integrity of your artwork for generations to come. It will be printed on Hahnemuhle Fine Art paper using Epson Ultrachrome inks for maximum stability, then signed and numbered. Your Artwork will then be sprayed with Hahnemuhle UV matt varnish to maintain the surface integrity and protect against fading.

How is your Artwork Framed?

Your Ken Duncan Print will be expertly framed with your choice of sustainable timber frame. Then it will be finished with lightweight, optically clear, museum grade acrylic which offers 95% protection against UV rays. It will undergo one final inspection, before being securely packed for shipping. If your print is not being framed, it will be carefully rolled with cotton interleave and placed into a cylinder for delivery.

How do you care for your framed Artwork?

You should gently dust the frame and the acrylic face of your print on a regular basis with a clean microfiber cleaning cloth. Avoid using glass cleaners or other liquids. If there are any marks on the outside surface of the acrylic, dampen one corner of the microfiber cloth slightly and rub very gently until the mark disappears. We recommend the use of a Ken Duncan cleaning cloth which will keep all your glass and acrylic surfaces dust and static free.

How will you hang your Artwork?

To get the most out of all your artworks, we recommend you install hanging track in your home or office. This is the most convenient and reliable hanging solution for your artworks and allows you the flexibility of moving them around to different spots in your home. The hanging solution we recommend is the Artiteq System.

Each Ken Duncan Artwork is fitted with two D-rings on the back of the frame. With the easy to install Artiteq system, you will not have to worry about drilling holes in your wall or trying to get your artworks level. You can learn more in Hanging Track & Accessories.

How will you light your Artwork?

While a Ken Duncan Print will look spectacular in any setting, we recommend you invest in a lighting solution that shows it at its absolute best. Our friends at 3S Lighting have worked with us to provide a domestic lighting system that is light and affordable and will allow your artwork to shine.

For further information, read our Frequently Asked Questions or call our gallery on +61 2 4367 6701 between 9am and 4pm AEST.

Prints & Framing

Your Ken Duncan Artwork will usually be made to order, unless you have purchased something that is already framed and ready for despatch. Someone from our Gallery will contact you when we receive your order, to let you know whether we can ship right away, or your artwork needs to be produced.

If it needs to be produced for you, despatch of your artwork will usually take up to 4 weeks from the time you place your order. If there is likely to be a delay for any reason, a Gallery consultant will contact you.

Once printing and framing is complete, your Ken Duncan artwork will undergo a final quality assurance inspection, then is expertly packed for the freight method you have chosen.

The price of your framed artwork includes delivery within Australia. Overseas delivery for unframed prints is also included. Framed prints being delivered overseas will likely attract an additional freight charge.

Products

After placing your order online, it will be despatched, usually via Australia Post, within 3 business days. As soon as your order is despatched, a Gallery consultant will email you the tracking number so you can track its progress.

If you need something urgently, please contact the Gallery before ordering so one of our consultants can confirm the best delivery option.

In the unlikely event of damage in transit, we will have the damaged product collected from you and replaced with a perfect one at no additional charge.

Your Guarantee

We take every care to pack and ship your goods so they arrive in pristine condition. Your package is insured from our door to yours. In the unlikely event that goods arrive damaged, we will replace them at no cost to you.

Limited Edition Prints

Ken Duncan Gallery offers purchasers of Limited Edition Prints a 60-day return and repair agreement if there is damage to your print. We do not offer a refund or return if you change your mind.

Products

Ken Duncan Gallery will provide a replacement or full refund on products that are faulty or damaged. We do not provide a refund or replacement if you change your mind.

Tours & Workshops

Participant payments are non-refundable except in the case of cancellation by Ken Duncan Group Pty Ltd. If a participant cancels with at least two weeks notice, we will endeavour to fill your place. If we can fill our place, we will refund at least 80% of the tour or workshop fees paid.