frequently asked questions
What are premium edition prints?
Ken Duncan’s Premium Editions are his premium-quality, fine art Limited Edition Prints. Each print in this category is signed, titled and numbered by Ken and there is a limit to the number of prints available.
Outback Glory, SA https://kenduncan.com/product/outback-glory-sa-sax2714 is an edition of 300. This means that there will only ever be 300 prints produced of this particular image.
Ken Duncan titles, numbers and signs each Premium Edition print by hand.
How do I choose the right image?
Nature never goes out of fashion. And a Ken Duncan print will turn your wall into a window on the beauty of nature. So, the question you need to ask is, what would I like to see through my window?
Choose a scene you like, or an image that moves you. Don’t choose prints according to your décor colours or style. Your Ken Duncan print will outlast all of your furniture – and probably many style changes.
How do I choose the right size print?
The old adage “bigger is better” definitely applies to Ken Duncan artworks if you have the space. So, the more space you have, the better a large print will look. Alternately, if you have high ceilings, a set of vertical images in 50” or 60” size will look stunning. Here are some examples of which sizes work best in various situations.
- Above a two-seater lounge, a 50” print is adequate
- Above a three-seater lounge, you usually need a 60” print
- Over a queen size bed, a 60” print works best
Click here for the framed measurements of our standard sizes. (link to framed print sizes document).
Some prints are available in larger sizes than we have listed on our website. If you have a very large space to fill, and you need an extra large print, call our Gallery (+61 2 4367 6701) and one of our professional consultants will help you.
How much space do I need around the print?
Usually it’s a good idea to leave at least as much space around a print as you would have around a window.
How do I choose the right frame?
Our standard frames are all made of plantation wood, in a variety of finishes.
As a general rule, warm colours in the image – such as yellow, orange and red – look great in timber or mocha frames. Cool or pastel colours – blue, green, pink, purple and white – generally work better with black or white frames.
Your decor can also be a factor in deciding which frame will suit you best. Timber frames tend to suit country-style decor, while white and black frames will suit a more contemporary decor. What are your window frames made of? Use that as a guide. If you have a coloured feature wall, a white frame can help the image stand out nicely.
When you are browsing through prints in our online gallery, you can select different frame options to see what the image looks like with each finish. This will give you a good idea how it will look in your home.
Please don’t hesitate to contact our Gallery for help choosing the frame that will suit you best.
How do I hang my print?
We suggest using a picture hanging system such as Artiteq, which gives you wonderful versatility and allows you to move your artworks around without damaging your walls.
To see the range of hanging tracks and accessories available, go here. https://www.kenduncan.com/product-category/products/hanging-track-accessories
If you would like assistance, please contact our Gallery on +61 2 4367 6701 and one of our professional consultants will help you find the right track lengths and accessories for your home.
Here is an installation video that will show you more about the Artiteq hanging system: http://vimeo.com/34891727
How do I light my print?
We strongly advise that you invest in lighting for your artworks. Proper lighting will enhance the vibrancy of your print and bring your room to life. The number of lights you need will depend on the size of your print. Be sure to direct the light evenly around your artwork, as well as any main points of interest in the image. To determine how many lights you will need, you can go here. https://www.kenduncan.com/home-lighting-faqs
The use of dimmer switches can further enhance your artwork and allow you to change the mood of your room at different times of day.
We recommend premium quality home lighting especially designed by 3-S lighting, available on our website right here: https://www.kenduncan.com/product-category/products/home-lighting-accessories
Will the colours in my print be the same as I see on the screen?
We make every effort to accurately represent the vibrant colours of Ken Duncan’s images. However, due to differences in computer screens and certain other variations, the images here should only be taken as a guide. Obviously, the colour and sharpness of a finished Ken Duncan Limited Edition Print is far superior to what can be presented on any screen – especially a small screen at low definition.
What is the printing process for my Premium Edition Print?
Your Ken Duncan artwork is printed with Epson UltraChrome pigment based inks on Hahnemuhle White Ultra Smooth Photo Rag 100% cotton, 305 gsm material. There is a white border around the image area for ease of handling and you should handle the print with great care to avoid scuffing, kinking or other damage.
Your fine art print has been sprayed 3 times with a UV protective sealant (certified by the Wilhelm Imaging Research Centre) to provide improved protection against fading and to protect the surface integrity of the print.
What is the framing process for my Premium Edition Print?
If your artwork is framed by us, it is first mounted onto Fomecore, then a mat is cut and placed around the image, leaving the title, number and signature visible. Your print is finished with museum-grade optically clear acrylic for maximum UV protection, then the back is taped securely.
How is my Print delivered?
Each print despatched from the Ken Duncan Gallery is checked, packaged appropriately and sent by Courier. It is fully insured from our door to yours.
When can I expect delivery?
As Premium Edition Prints are individually produced to order, you should allow 4 to 6 weeks from the time you place your order. Each print is registered, then inspected, titled, signed, numbered and sprayed by Ken personally, so some delays can occur when Ken is travelling. If you place your order online, one of our consultants will contact you to advise the estimated delivery date.
If you require a print urgently, please contact the Gallery directly on +61 2 4367 6701 to discuss current despatch times.
How much will I pay for delivery?
The price of Ken a Duncan Limited Edition Print includes delivery anywhere in Australia.
If your print is being sent overseas, the unframed print price includes delivery. If you want to order a framed print to be delivered overseas, please contact the Gallery on +61 2 4367 6701 or email erina@kenduncan.com so we can give you a quote for freight. However, as freight costs for overseas deliveries can be very high, we recommend you order an unframed print. We will send it with detailed framing instructions so a competent, reputable framer will know exactly how we would frame it here.
What happens if my print is damaged in transit?
Framed prints are professionally packaged and fully insured from our door to yours. In the unlikely event of damage in transit, once we get some details from you, we will have the print collected from you and replaced with a perfect one at no additional charge to you.
Do you send framed prints overseas?
We can and will ship prints overseas. However, we strongly recommend you purchase an unframed print if it is being delivered overseas. Each unframed print will arrive with all the necessary framing instructions to ensure that a competent, reputable framer will know exactly how we would frame it here.
Why do we recommend you purchase unframed prints for overseas delivery? Firstly, because the price of unframed prints includes delivery and international freight can be very expensive.
Secondly, sending a framed print overseas – even with a reputable courier – makes it more prone to damage. While each print is covered by door to door insurance, damages cause delays. Damages also require us to get lots of details from you and we understand your time is precious.
Thirdly, we have no control over taxes and charges levied by other countries. Even if we quote you a price for overseas delivery of your framed print, that quote does not include any duties or taxes which may be charged at the time and place of import.
What do I do if I recently purchased a Limited Edition Print from a previous owner?
If you have purchased a Ken Duncan signed and numbered Limited Edition Print from someone else, you should email the Gallery at erina@kenduncan.com and let us know the title and edition number of the print you purchased. (You will find this on the front of the print.) Please also provide your full name, address, contact phone and email address, together with the previous owners contact details and proof of purchase.
When we receive this information from you, we will update our records with your details. If you would like us to issue a new a Certificate of Authenticity in your name, there is a charge $A 50.
If you would like a current valuation on your print at the same time as the new certificate is issued, there is no additional charge. If you request a valuation later, the cost is $A 50 for the first print, then $A 10 for each additional print, up to a maximum of $A 100.
Please telephone the Gallery on +61 2 4367 6701 or email erina@kenduncan.com to arrange for a Certificate of Authenticity to be re-issued, or to request a valuation. We will need to charge your credit card at the time of your request.
How do I resell my Limited Edition Print?
If you would like to part ways with your Limited Edition Print, we recommend you sell your print privately. Please you do your research well and ensure you are clear about what you are selling – i.e. the print title, print number, print size and the condition of the frame.
If you own a Limited Edition Print which has sold out, you can list it in our Hall of Fame. https://kenduncan.com/product-category/prints/?filter_edition=hall-of-fame-resale-prints
If you have questions about the Hall of Fame please click here. https://kenduncan.com/hall-fame-faqs
What happens if I move, or if other details change?
If you have recently moved, or if you have changed your name or contact details, it is important that you contact our Gallery and advise us of these changes so we can keep your registration information up to date.
If you would like us to update your details in our registration records, please email all your contact information – the old and the new – to erina@kenduncan.com. When you email us, please provide details of the print/s you own as well, so we can update individual print records. The reason we need your previous details (as well as current contact information) is so we can verify the ownership.
What are 2000 Edition prints?
These are prints produced in editions of 2000. Each print in this category is numbered (e.g. 473/2000) and there is a limit on the amount of prints available) no more than 200 prints of each image will be produced).
How do I choose the right image?
Nature never goes out of fashion. And a Ken Duncan print will turn your wall into a window on the beauty of nature. So, the question you need to ask is, what would I like to see through my window?
Choose a scene you like, or an image that moves you. Don’t choose prints according to your décor colours or style. Your Ken Duncan print will outlast all your décor – and probably many style changes.
Of course, if you are buying the print as a gift, it’s a good idea to think about what kind of scene the recipient might like.
How do I choose the right frame?
Our standard frames are all made of plantation wood, in a variety of finishes.
As a general rule, warm colours in the image – such as yellow, orange and red – look great in timber or mocha frames. Cool or pastel colours – blue, green, pink, purple and white – generally work better with black or white frames.
Your decor can also be a factor in deciding which frame will suit you best. Timber tones tend to suit country-style decor, while white and black frames tend to suit a more contemporary decor. What are your window frames made of? Use that as a guide. If you have a coloured feature wall, a white frame can help the image stand out nicely.
When you are browsing through prints in our online gallery, you can change the frame colour to see wat the image looks like with the various finishes. This will give you a good idea how it will look in your home.
Please don’t hesitate to contact our Gallery for help choosing the frame that will suit you best.
How much space do I need around my print?
Usually it’s a good idea to leave at least as much space around a print as you would have around a window.
How do I hang my print?
Even for small prints, we suggest using a picture hanging system such as Artiteq, which gives you wonderful versatility and allows you to move your artworks around without damaging your walls.
To see the range of hanging tracks and accessories available, go here. https://www.kenduncan.com/product-category/products/hanging-track-accessories
If you would like assistance, please contact our Gallery on +61 2 4367 6701 and one of our professional consultants will help you find the right track lengths and accessories for your home.
Here is an installation video that will show you more about the Artiteq hanging system: https://vimeo.com/34891727
How do I light my print?
We strongly advise that you invest in lighting for your artworks. Proper lighting will enhance the vibrancy of your print and bring your room to life. The number of lights you need will depend on the size of your print. Be sure to direct the light evenly around your artwork, as well as any main points of interest in the image. To determine how many lights you will need, you can go here. https://www.kenduncan.com/home-lighting-faqs
The use of dimmer switches can further enhance your artwork and allow you to change the mood of your room at different times of day.
We recommend premium quality home lighting especially designed by 3-S lighting, available on our website right here: https://www.kenduncan.com/product-category/products/home-lighting-accessories.
Will the colours in my print be the same as I see on the screen?
We make every effort to accurately represent the vibrant colours of Ken Duncan’s images. However, due to differences in computer screens and certain other variations, the images here should only be taken as a guide. Obviously, the colour and sharpness of a finished Ken Duncan Limited Edition Print is far superior to what can be presented on any screen – especially a small screen at low definition.
How is my Print delivered?
Each print despatched from the Ken Duncan Gallery is checked, packaged appropriately and sent by Courier. It is fully insured from our door to yours.
When can I expect delivery?
2000 Edition Prints in 18”, 24” and 30” sizes are dispatched within 14 days from the time you place your order. If we expect a delay, we will contact you.
2000 Edition Prints in sizes 40” and larger are individually produced to order, so you should allow 4 to 6 weeks from the time you place your order. Prints 40” and larger are titled, signed, numbered and sprayed by Ken personally, so some delay may occur if Ken is away. If you place your order online, one of our consultants will contact you to advise the estimated delivery date.
If you require a print urgently, please contact the Gallery directly on +61 2 4367 6701 to discuss current despatch times.
How much will I pay for delivery?
The price of Ken a Duncan 2000 Edition Print includes delivery anywhere in Australia.
If your print is being sent overseas, the unframed print price includes delivery. If you wish to order a framed print for delivery overseas, please contact the Gallery on +61 2 4367 6701 or email erina@kenduncan.com so we can give you a quote for freight.
What happens if my print is damaged in transit?
Framed prints are professionally packaged and fully insured from our door to yours. In the unlikely event of damage in transit, once we get some details from you, we will have the print collected from you and replaced with a perfect one at no additional cost to you.
Do you send framed prints overseas?
We can and will ship prints overseas. However, if you are ordering a large print (40” size and larger) we strongly recommend you purchase an unframed print if it is being delivered overseas. Each unframed print will arrive with all the necessary framing instructions to ensure that a competent, reputable framer will know exactly how we would frame it here.
Why do we recommend you purchase unframed prints for overseas delivery? Firstly, because the price of unframed prints includes delivery and international freight can be very expensive.
Secondly, sending a large framed print overseas – even with a reputable courier – makes it more prone to damage. While each print is covered by door to door insurance, damages cause delays. Damages also require us to get lots of details from you and we understand your time is precious.
Thirdly, we have no control over taxes and charges levied by other countries. Even if we quote you a price for overseas delivery of your framed print, that quote does not include any duties or taxes which may be charged at the time and place of import.
What do I do if I recently purchased a Limited Edition Print from a previous owner?
If you have purchased a Ken Duncan signed and numbered Limited Edition Print from someone else (in any size), you should email the Gallery at erina@kenduncan.com and let us know the title and edition number of the print you purchased. (You will find this on the front of the print.) Please also provide your full name, address, contact phone and email address, together with the previous owners contact details and proof of purchase.
When we receive this information from you, we will update our records with your details. If you would like us to issue a new a Certificate of Authenticity in your name, there is a charge $A 50.
If you would like a current valuation on your print at the same time as the new certificate is issued, there is no additional charge. If you request a valuation later, the cost is $A 50 for the first print, then $A 10 for each additional print, up to a maximum of $A 100.
Please telephone the Gallery on +61 2 4367 6701 or email erina@kenduncan.com to arrange for a Certificate of Authenticity to be re-issued, or to request a valuation. We will need to charge your credit card at the time of your request.
How do I resell my Limited Edition Print?
If you decide to part with your Limited Edition Print, we recommend you sell your print privately. Please do your research well and ensure you are clear about what you are selling – i.e. the print title, print number, print size and the condition of the frame.
If you own a Limited Edition Print which has sold out, you can list it in our Hall of Fame. https://kenduncan.com/product-category/prints/?filter_edition=hall-of-fame-resale-prints
If you have questions about the Hall of Fame please click here. https://kenduncan.com/hall-fame-faqs
What happens if I move house, or if other details change?
If you have recently moved, or if you have changed your name or contact details, it is important that you contact our Gallery and advise us of these changes so we can keep your registration information up to date.
If you would like us to update your details in our registration records, please email all your contact information – the old and the new – to erina@kenduncan.com. When you email us, please provide details of the print/s you own as well, so we can update individual print records. The reason we need your previous details (as well as current contact information) is so we can verify the ownership.
What are Open Edition prints?|
Open Edition prints are original Ken Duncan Prints, titled and signed, but not numbered. There is no limit to how many prints can be produced off one image.
How do I choose the right image?
Nature never goes out of fashion. And a Ken Duncan print will turn your wall into a window on the beauty of nature. So, the question you need to ask is, what would I like to see through my window?
Choose a scene you like, or an image that moves you. Don’t choose prints according to your décor colours or style. Your Ken Duncan print will outlast all your décor – and probably many style changes.
How do I choose the right size print?
The old adage “bigger is better” definitely applies to Ken Duncan artworks if you have the space. So, the more space you have, the better a large print will look. Alternately, I you have high ceilings, a set of vertical images in 50” or 60” size will look stunning. Here are some examples of which sizes work best in various situations.
- Above a two-seater lounge, a 50” print is adequate
- Above a three-seater lounge, you usually need a 60” print
- Over a queen size bed, a 60” print works best
Click here for the framed measurements of our standard sizes. (link to framing document)
How much space do I need around the print?
Usually it’s a good idea to leave at least as much space around a print as you would have around a window.
How do I choose the right frame?
Our standard frames are all made of plantation wood, in a variety of finishes.
As a general rule, warm colours in the image – such as yellow, orange and red – look great in timber or mocha frames. Cool or pastel colours – blue, green, pink, purple and white – generally work better with black or white frames.
Your decor can also be a factor in deciding which frame will suit you best. Timber tones tend to suit country-style decor, while white and black frames tend to suit a more contemporary decor. What are your window frames made of? Use that as a guide. If you have a coloured feature wall, a white frame can help the image stand out nicely.
When you are browsing through prints in our online gallery, you can change the frame colour to see what the image looks like with the various finishes. This will give you a good idea how it will look in your home.
If you are a fan of the sleek, frameless look, all Ken Duncan Open Edition Prints are also available as Crystal Mounts. https://www.kenduncan.com/crystal-mounts
Please don’t hesitate to contact our Gallery for help choosing the frame that will suit you best. You can call +61 2 4367 6701 or email erina@kenduncan.com
How do I hang my print?
We suggest using a picture hanging system such as Artiteq, which gives you wonderful versatility and allows you to move your artworks around without damaging your walls.
To see the range of hanging tracks and accessories available, go here. https://www.kenduncan.com/product-category/products/hanging-track-accessories
If you would like assistance, please contact our Gallery on +61 2 4367 6701 and one of our professional consultants will help you find the right track lengths and accessories for your home.
Here is an installation video that will show you more about the Artiteq hanging system: http://vimeo.com/34891727
How do I light my print?
We strongly advise that you invest in lighting for your artworks. Proper lighting will enhance the vibrancy of your print and bring your room to life. The number of lights you need will depend on the size of your print. Be sure to direct the light evenly around your artwork, as well as any main points of interest in the image. To determine how many lights you will need, you can go here. https://www.kenduncan.com/home-lighting-faqs/
The use of dimmer switches can further enhance your artwork and allow you to change the mood of your room at different times of day.
We recommend premium quality home lighting especially designed by 3-S lighting, available on our website right here: https://www.kenduncan.com/product-category/products/home-lighting-accessories/
Will the colours in my print be the same as I see on the screen?
We make every effort to accurately represent the vibrant colours of Ken Duncan’s images. However, due to differences in computer screens and certain other variations, the images here should only be taken as a guide. Obviously, the colour and sharpness of a finished Ken Duncan Limited Edition Print is far superior to what can be presented on any screen – especially a small screen at low definition.
What is the printing process for my Open Edition Print?
Your Ken Duncan print is printed with Epson UltraChrome pigment based inks on Hahnemuhle White Ultra Smooth Photo Rag 100% cotton, 305 gsm material. There is a white border around the image area for ease of handling and you should handle the print with great care to avoid scuffing, kinking or other damage.
What is the framing process for my Open Edition Print?
If your artwork is framed by us, it is first mounted onto Fomecore, then a mat is cut and placed around the image, leaving the title, number and signature visible. Your print is finished with museum-grade optical acrylic for maximum UV protection, then the back is taped securely.
You can also choose to have your Open Edition prints as a Crystal Mount. https://www.kenduncan.com/crystal-mounts
How is my Print delivered?
Each print despatched from the Ken Duncan Gallery is checked, packaged appropriately and sent by Courier. It is fully insured from our door to yours.
When can I expect delivery?
As Open Edition Prints are individually produced to order, you should allow 4 to 6 weeks from the time you place your order. Each print is titled and signed by Ken personally, so some delay may occur if Ken is travelling. If you place your order online, one of our consultants will contact you to advise the estimated delivery date.
If you require a print urgently, please contact the Gallery directly on +61 2 4367 6701 to discuss current despatch times.
How much will I pay for delivery?
The price of Ken a Duncan Open Edition Print includes delivery anywhere in Australia.
If your print is being sent overseas, the unframed print price includes delivery. If you want to order a framed print to be delivered overseas, please contact the Gallery on +61 2 4367 6701 or email erina@kenduncan.com so we can give you a quote for freight.
What happens if my print is damaged in transit?
Framed prints are professionally packaged and fully insured from our door to yours. In the unlikely event of damage in transit, once we get some details from you, we will have the print collected from you and replaced with a perfect one at no additional charge to you.
Do you send framed prints overseas?
We can and will ship prints overseas. However, we strongly recommend you purchase an unframed print if it is being delivered overseas. Each unframed print will arrive with all the necessary framing instructions to ensure that a competent, reputable framer will know exactly how we would frame it here.
Why do we recommend you purchase unframed prints for overseas delivery? Firstly, because the price of unframed prints includes delivery and international freight can be very expensive.
Secondly, sending a framed print overseas – even with a reputable courier – makes it more prone to damage. While each print is cove red by door to door insurance, damages cause delays. Damages also require us to get lots of details from you and we understand your time is precious.
Thirdly, we have no control over taxes and charges levied by other countries. Even if we quote you a price for overseas delivery of your framed print, that quote does not include any duties or taxes which may be charged at the time and place of import.
What is the Hall of Fame?
The Ken Duncan Hall of Fame is a resale facility designed to assist you to on-sell your sold out Ken Duncan Limited Edition Prints.
What can I list on the Hall of Fame?
You can only list your sold out Ken Duncan Limited Edition Prints.
How do I know if my print is sold out?
Go to www.kenduncan.com. Using the search function, search for your print by title. If your print comes up with a ‘HALL OF FAME’ banner, then you can list it in our Hall of Fame.
Is there a fee to list my print?
No. Listing your sold out Ken Duncan Limited Edition Print in our Hall of Fame is free. However, if your Print is sold through the Hall of Fame, a 25% brokerage fee will be deducted from the selling price of your print, for provision of this service. You should take the brokerage fee into consideration when determining what price to list your print for.
What price should I ask for my print?
That is entirely up to you. You could use the asking price of other sold out prints as a guide. You will find them all in the Hall of Fame. Just remember that you will receive only 75% of your listed price.
Does the buyer purchase my actual print?
No. The buyer only purchases the number of your print, not the physical print you have right now. But your print has to be destroyed before we can confirm the sale.
What happens if my print is sold?
If your print is sold, the buyer will have selected a size and frame for their new print. Once payment has been received by Ken Duncan Galleries from the buyer, we will contact you. We will ask you to destroy your copy of the print and provide us with proof of destruction. When we receive the required proof of destruction we will pay you the selling price, less the 25% brokerage fee. Then, a new print will be produced for the buyer.
Once sold, how do I show proof it has been destroyed?
We will ask you to remove the print from its frame, then cut or saw the print into at least 3 pieces vertically. You will then need to send us a photo of the strip that shows the print name and number and a photo of the strip that shows Ken’s signature and the date.
What are the costs for reprinting and standard framing?
Reprinting and framing costs are added to your Hall of Fame Print price.
Reprinting (for unframed prints):
- 40” = $320
- 50” = $570
- 60” = $760
Reprinting with standard framing:
- 40” = $1,570
- 50” = $2,020
- 60” = $2,710
Are the costs for reprinting and framing added to the print price?
Yes, the costs of reprinting and framing are added to the selling price of your sold out print when someone orders it through the Hall of Fame.
For example: If your asking price is $5,000, the total prices would be:
- 40” unframed = $5,320
- 50” unframed = $5,570
- 60” unframed = $5,760
- 40” framed = $6,570
- 50” framed = $7,020
- 60” framed = $7,710
What information do I need to complete the resale form?
Most of the information you need to complete the resale submission form can be found either on the print itself, on your invoice, or on your Certificate of Authenticity. You will need the following:
- Print Code
- Print Name
- Print Number
- Print Size
- Your asking price
- The location you purchased from
- Date purchased
- Your Name
- Address
- Email Address
- Phone Number
If you don’t know the print code, just go to www.kenduncan.com, search for your print and you will find the print code.
What happens after I submit the resale form?
The resale form allows us to verify your ownership of the print. Once your information is verified, the print is ‘approved for sale’ and will be listed on the Ken Duncan website in the Hall of Fame. We will email you the published link for your print once it has been listed.
If my print is sold, what amount will I receive?
You will receive the print sale price, less a 25% brokerage fee.
Example: If you listed your print for $4,000 and someone ordered it as a 50” print in a white frame for $6,020, the print sale price is still $4,000 because the printing and framing costs have been provided by our Gallery. So you receive $4,000, less the 25% brokerage fee – a total of $3,000
What do I do with my frame?
You may keep the frame if you wish, but the print must be destroyed.
What happens if I decide not to sell my print anymore?
If you change your mind about selling your print, please contact us so we can remove your listing from our website. To contact us, please email sales@kenduncan.com, or phone us on +61 2 4367 6701
How do I buy a print from the Hall of Fame?
To order a print from the Hall of Fame, just click on the image you want, then select your preferred size and framing option. The prices for reprinting and framing will be added to the price of the Hall of Fame print you are buying. Proceed to checkout and pay for your order. Someone from our Erina Heights Gallery will contact you within a few days to let you know approximately how long your print will take to arrive.
How will my order be delivered?
Most orders are despatched via Australia Post. You will receive a tracking number for your order, which will confirm the delivery method.
When can I expect delivery?
Your products will be packed and ready for despatch within 2 business days of us receiving your order. Most products are delivered within Australia via post. Delivery times can range from 1 day to a week (or occasionally more), depending on your location. If your order is being shipped overseas it will usually be sent via FedEx. Delivery times can vary from 1 to 2 weeks depending on your location.
If you require your order urgently, please contact the Gallery directly on +61 2 4367 6701 to discuss despatch times and methods.
Can I have products delivered to someone else?
Yes, you can. We will gladly gift wrap your purchase and send it anywhere you need it to go. We can even include a card for the recipient if you like. These options are offered during checkout.
How much will I pay for delivery?
Your delivery costs will be calculated on checkout, once you put in your delivery address.
What happens if my products are damaged in transit?
Your order will be professionally packaged and fully insured from our door to yours. In the unlikely event of damage in transit, once we get some details from you, we will have your damaged goods collected from you and replaced with a new ones at no additional charge to you.
Can I Click & Collect?
Yes, this is a delivery option available for you at the checkout.
How long after I order can I Click & Collect?
Click & Collect orders are prepared quickly and you will receive an email to advise when your order is ready for collection.
