shipping & delivery
Products
After placing your order online, it will be despatched (usually via Australia Post) within 3 business days. As soon as your order is despatched, a Gallery consultant will email you the tracking number, so you can track the progress of your order.
If you need something urgently, please email us here or phone our Gallery on +61 2 4367 6701
In the unlikely event of damage in transit, we will have the damaged product/s collected from you and replaced with a perfect one – at no additional charge to you.
Prints & Framing
Once printing and framing is complete, your Ken Duncan Artwork will undergo a final quality assurance inspection. Then it will be expertly packaged to suit the freight method you have chosen. Your Artwork will be delivered right to your door and will be fully insured along the way. In the unlikely event of damage in transit, we will have the damaged print collected from you and replaced with a perfect one – at no additional charge to you.
The price of your Artwork includes delivery within Australia or delivery overseas for unframed prints. If you require a framed print to be delivered overseas, there will be an additional charge for freight. If you would prefer to have your print delivered unframed, we will include detailed instructions for your framer.
Despatch of your artwork will usually take up to 4 weeks from the time you place your order. Each print is individually printed to order, and each is hand signed and numbered by Ken. So, sometimes additional delays can occur as we work around Ken’s travel schedule. If you place your order online, a Gallery consultant will contact you to confirm your order and advise the anticipated delivery date.
For further information – everything you need to know about Ken Duncan artworks, but didn’t know who to ask – click here. Or simply call our gallery on +61 2 4367 6701 between 10am and 4pm (AEST) and one of our professional consultants will assist you.
Ken Duncan Galleries Pty Limited
ABN: 76 142 295 663
Address:
414 The Entrance Road Erina Heights, NSW 2260
Mailing Address:
P.O. Box 3015, Wamberal NSW 2260 Australia
Telephone: +61 2 4367 6701
Free call within Australia: 1800 807 737
Email: info@kenduncan
Office hours: Monday to Friday 9:00am to 4:00pm
Saturday and Sunday 10:00am to 4:00pm
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